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Home / Research FAQ
Everything on research peptides, ordering by the kit, wholesale pricing, Interac payment, Canada-wide shipping, tracking, storage, and support. If your question is not here, message us on WhatsApp 7 days a week.
Research peptides are synthetic compounds used exclusively for in vitro laboratory research and biochemical study. They are not intended for human consumption, diagnostic use, treatment, or veterinary application. Researchers study these compounds for their roles in cellular signaling, receptor binding, and biochemical pathways relevant to fields such as metabolic research, regenerative biology, and growth hormone research.
Yes. Every production batch is independently tested by a third-party laboratory using HPLC for purity and mass spectrometry for identity confirmation. A batch that does not meet specification is never shipped. Full detail on Quality & Lab Testing.
COAs are posted to product pages as batches rotate, and any COA is available on request. Message us with your compound and the lot number printed on the vial, and we send the matching document. Buying for an organization that needs documentation up front? Ask before ordering. See Quality & Lab Testing.
Every product is sold as a kit of 10 vials of a single compound and strength. Pep Depot is wholesale only, so pricing and quantities are built around kits rather than individual vials. See How Ordering Works.
Our catalogue spans GLP-1 and metabolic, growth hormone, healing and recovery, longevity and anti-aging, cognitive and nootropic, cosmetic, and sexual health research compounds, plus accessories and solutions. Browse the full range in the shop.
Add kits to your cart, clear the $500 minimum, and check out. Your confirmation page and email include Interac e-Transfer payment instructions. Full four-step walkthrough on How Ordering Works.
Yes. Every order has a $500 CAD minimum, applied to the product subtotal before discounts. Your cart shows how far you are from the floor at all times.
No account is required to place an order, though creating one lets you track orders and reorder faster. Trade accounts, for buyers committing to $2,500+ per month, are set up separately. See Trade Accounts.
Discounts apply automatically, per compound: 3 or more kits save 5%, 5 or more save 10%. No codes needed, the price updates live in your cart. Full breakdown on Bulk Pricing & Kit Tiers.
Trade accounts earn a flat 5% discount on every order, stacked on top of all kit tier pricing, in exchange for a committed monthly spend of at least $2,500. Effective savings reach roughly 15% at the 5+ kit tier. See Trade Accounts.
Yes. Mix and match freely. The $500 minimum applies to your order total, not per product. Kit tier discounts count quantities per compound, so five kits of one compound reaches the 10% tier, while single kits of five different compounds price at base tier.
Yes. For quantities beyond the standard tiers or recurring standing orders, message us on WhatsApp and we will price it directly.
We accept Interac e-Transfer for Canadian customers. After placing your order, you receive payment instructions on your confirmation page and by email. Your order is processed and shipped once payment is confirmed. Full guide on Paying by Interac e-Transfer.
Interac e-Transfer is bank-to-bank, secure, and standard for Canadian wholesale. It keeps your payment details off our servers and avoids card-processing fees that would otherwise be built into kit pricing.
In your banking app, send an e-Transfer to the address shown on your order confirmation, for your exact order total, and put your order number in the transfer message. Auto-deposit is enabled, so no security question is needed. Step-by-step on the payment page.
Once payment lands, your order moves to processing and you receive an email update. Orders paid before noon PT ship the same business day; after noon, the next business day.
Applicable Canadian taxes, where they apply, are shown at checkout before you pay. Your order total on the confirmation page is the exact amount to send by e-Transfer.
Underpaid: send a second transfer for the difference with the same order number in the message. Overpaid: message us and we refund the difference or credit your next order, your choice. Orders dispatch once the full total is received.
Pep Depot ships exclusively within Canada. We do not currently ship to the United States or internationally. All orders are dispatched from our Canadian warehouse, so there are no customs delays and no import fees. See Freight & Delivery.
Orders over $750 CAD ship free, tracked. Orders under $750 are charged a flat rate shown at checkout, based on the shipment.
Same-day dispatch when paid by noon PT, then by Canada Post: 2 to 4 business days to major centres, 3 to 6 to smaller cities and suburbs, and 5 to 10 to rural and northern communities. Transit times are estimates, not guarantees.
Orders can be placed anytime. Orders paid before noon PT typically ship the same business day; orders paid after noon ship the next business day. Weekend and holiday payments are processed the next business day. WhatsApp support is available 7 days a week.
Every order ships in plain, unmarked packaging with no exterior labels or content descriptions. The return address shows only a generic business name. Lyophilized vials are packed with protective insulation and shock absorption to minimize temperature exposure and handling damage.
No. We ship to Canadian addresses only. Shipping domestically is what keeps every order free of customs delays and import fees.
When your order ships, you receive a confirmation email with your order number, a Canada Post tracking number, and a direct link to track the shipment on the Canada Post website.
If no tracking email arrives within 3 business days of your payment being received, message us on WhatsApp with your order number and we will investigate.
Canada Post tracking can take several hours to activate after a label is created. If your number still shows nothing after 24 hours, message us with your order number and we will confirm the status.
First check your tracking link. If tracking shows no movement for 5+ business days, or the package has not arrived within 10 business days of your shipping confirmation, contact us and we will open an investigation with Canada Post.
Occasionally Canada Post routes a package through a sorting facility that looks out of the way; this usually corrects itself. If the destination is genuinely wrong, message us with your order number right away and we will work with Canada Post to redirect it.
If your shipment is missing items listed on the packing slip, this is covered. Photograph what you received alongside the packing slip and message us the same day with your order number. See Refund & Returns.
Once Canada Post marks a package delivered, Pep Depot is no longer responsible for it, and packages lost or stolen after delivery confirmation are not eligible for refund or replacement. We recommend shipping to secure addresses and, for high-value orders, requesting signature on delivery at checkout. See Refund & Returns.
You are responsible for a complete, exact shipping address including unit, building, and P.O. Box numbers where applicable. Spot an error right after ordering? Message us; we can correct it any time before the order ships. We are not responsible for packages sent to an incorrect address provided at checkout, or for re-shipping fees on returned packages. See Freight & Delivery.
Packages returned to us as unclaimed can be re-shipped once we receive them, with a re-shipping charge to cover freight. Message us with your order number and we will arrange it.
Lyophilized (freeze-dried) peptides tolerate room temperature for short periods, but for maximum stability refrigerate or freeze them within 24 hours of delivery. Full protocols on Peptide Storage & Handling.
Reconstitution uses bacteriostatic water added slowly against the vial wall. Our Reconstitution Guide covers correct lab technique, and the Reconstitution Calculator works out solution concentration from your vial and diluent amounts.
Once reconstituted, peptides are stored refrigerated and used within the working window described in our Storage & Handling guide. Evaluate a reconstituted vial immediately; improper storage after reconstitution can introduce defects unrelated to product quality.
All sales are final on research compounds. Refunds, replacements, or store credit are considered for damage on arrival, reconstitution defects, wrong products, and missing items, evaluated case by case with documentation. Full policy on Refund & Returns.
Photograph the damaged vials in their original packaging and the outer box the same day it arrives, keep all packaging, and message us with your order number and photos. Same-day reporting is required to qualify. See Refund & Returns.
Persistent cloudiness, visible particulates, or unusual coloration after correct reconstitution may indicate a quality issue. Submit a request within 12 hours of reconstitution, with a clear photo, your reconstitution details, order number, and the batch number on the vial. See Refund & Returns.
Contact us immediately. We can cancel orders that have not yet been processed for shipment. Once a tracking number has been generated, the order cannot be cancelled, and any issue is handled through the damage or defect process.
WhatsApp is the fastest way to reach us and is available 7 days a week. You can also email [email protected]. Include your order number for anything order-specific.
All products sold by Pep Depot are for laboratory research use only. Not for human or veterinary use.
Message us on WhatsApp and we will answer, 7 days a week.