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How Pep Depot ships: Canada-wide, discreet, tracked, and dispatched from our own warehouse. The key facts, in one place.
This Shipping Policy sets out how Pep Depot dispatches and delivers orders. For a fuller walkthrough of transit times and handling, see Freight & Delivery.
Pep Depot ships within Canada only. We do not ship to the United States or internationally. Because every order is dispatched from our Canadian warehouse, nothing crosses a border, which means no customs delays and no import fees on any order.
Orders over $750 CAD ship free, tracked. Orders under $750 are charged a flat shipping rate, calculated and shown at checkout before you pay.
Orders are processed once payment by Interac e-Transfer is received in full. Orders paid before noon PT are typically dispatched the same business day; orders paid after noon PT are dispatched the next business day. Payments received on weekends or statutory holidays are processed the next business day.
Orders ship via tracked Canada Post. Estimated transit times after dispatch:
Transit times are estimates provided by the carrier and are not guaranteed. Delays caused by the carrier, weather, or other factors outside our control are not the responsibility of Pep Depot.
When your order ships, you receive an email with your Canada Post tracking number and a link to follow the shipment. Tracking can take several hours to activate after a label is created.
Every order ships in plain, unmarked packaging with no exterior labels or content descriptions, and a generic return name. Lyophilized vials are packed with protective insulation and shock absorption.
You are responsible for providing a complete and accurate shipping address, including any unit, building, or P.O. Box details. We are not responsible for packages delayed, returned, or lost due to an incorrect or incomplete address provided at checkout, or for re-shipping costs on packages returned to us. If you spot an address error, contact us immediately; we can correct it any time before the order ships.
If tracking shows no movement for an extended period, or a package has not arrived within the expected window, contact us and we will open an investigation with Canada Post. Once tracking shows a package as delivered, Pep Depot is no longer responsible for it; packages lost or stolen after delivery confirmation are not eligible for refund or replacement. Full details on how issues are handled are on Refund & Returns.
All products sold by Pep Depot are for laboratory research use only. Not for human or veterinary use.
Message us on WhatsApp 7 days a week for anything about delivery or tracking.