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Home / Refund & Returns Policy
All sales are final on research compounds. Refunds are issued only in the limited situations below, evaluated case by case, with documentation.
Due to the nature of research peptides and the strict handling they demand, Pep Depot does not accept returns. Once a peptide leaves our facility, we cannot verify how it has been stored, handled, or transported by third parties. To protect the integrity of our supply chain and the safety of all customers, all sales are final. Refunds, replacements, or store credit are issued only in the limited circumstances below, and every request is evaluated case by case with documentation.
Damaged shipments must be documented and reported on the same day of delivery.
Photograph the damaged vials in their original packaging before disposing of anything, plus the outer shipping box and any visible damage. Retain all packaging materials until we confirm the resolution.
Message us on WhatsApp or email [email protected] with your photos, order number, and a brief description, the same day the package arrives.
Our team evaluates the evidence and resolves approved claims by refund, replacement, or store credit, your choice.
If a peptide does not appear as expected after reconstitution, submit a request within 12 hours of reconstitution:
Capture the reconstituted vial clearly, showing the visible issue: cloudiness, particulates, or discoloration.
Note the bacteriostatic water used, the volume added, and pre-reconstitution storage conditions. Include your order number and the batch number on the vial label. See the Reconstitution Guide for correct technique.
Email the documentation to [email protected] or message us on WhatsApp.
Same Day
Damaged shipment reports, with photos, on the day of delivery
12 Hours
Reconstitution defects, from the time of reconstitution
5 to 7 Days
Approved refunds to your original payment method after approval
Every refund request is evaluated individually by our research support team. We weigh the available evidence, the timing of the report, the specifics of the issue, and the customer's order history. Approved refunds are processed back to the original payment method within 5 to 7 business days of approval. In some cases we may offer store credit or a replacement shipment as an alternative to a cash refund; the choice is yours.
Need to cancel? Contact us immediately. We can cancel orders that have not yet been processed for shipment. Once a tracking number has been generated, the order cannot be cancelled, and any issue with what was shipped is handled through the damage or defect process above.
Packaging standards and transit expectations live on Freight & Delivery; this policy and that page apply together.
All products sold by Pep Depot are for laboratory research use only. Not for human or veterinary use. Pep Depot reserves the right to update this policy at any time, with changes effective for orders placed after the revision date.
Our team responds within 12 hours on business days. Include your order number, photos, and a description of the issue.